Features

Base listing of available features

PBX

  • ACD / Advanced Call Distribution
  • Auto Attendants
    • Intro Greetings
    • Menu Greetings
    • Visual Designer
    • Record Greeting from Phone
    • Change Greeting with Star Code
    • Advanced Options
  • Call Center Suite
    • Agent Support
    • Supervisor Support
    • Statistics and Reporting
    • Custom Portals
  • Call Intercept
  • Call Monitoring
    • Barge
    • Listen
    • Whisper
  • Call Parking
    • Dynamic Park
    • Static Park
    • Single Button Park and Retrieve with Light Indicator
  • Call Queues
    • Multiple Routing Options
    • Queue based Cal Recording
    • Play Message to Agent
    • Agent Management
    • Skill Based Routing
  • Caller ID Manipulation
    • Inbound
    • Outbound
    • From Auto Attendant
    • From other Users
    • Per User
  • Configurable Feature Codes
  • CRM Integrations
    • TenFold
    • Mondago Go Communicator
    • HTTP/HTTPS URL Post
  • Device Inventory Management
  • Department Management
  • Dial by Name Directories
  • DID / Phone Number Management
    • Day / Night Mode
    • Static Routes
    • Time of Days Routes
    • Star Code Managed Routes
  • Distinctive Ring
    • By User
    • By Department
    • By Dialed Number
    • Other Custom
  • Extension Dialing
    • 2 Digit*
    • 3 Digit
    • 4 Digit
    • Almost Any Combination
  • Fraud Detection
  • Group Instant Messaging
  • Hot Desking
  • Hoteling
  • Hunt Groups / Ring Groups
  • Shared Call Appearance
    • Key System Emulation
  • Time Frame Management

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