While your clients wait to get you on the phone or are added to a queue, the hold music kicks in. Clients hear some pre-defined music that is integrated into a communication system.
Music on Hold Management ( MoH )
The Music on Hold ( MoH ) feature allows you to upload and play custom sound files to callers when placed on hold, waiting in a queue or placed in a parking lot.
All plans come with a version of hold music. Click below to find a plan.